Frequently Asked Questions

Hopefully this answers your questions.

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TagMyDoc FAQs

What are the advantages of registering?

As a new member, registering allows you to better manage your documents, have more options for documents, statistics & much more. For a full list of features available to registered users, the Features page does the job.

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Where are the documents physically stored?

As a Canadian company ourselves, we understand the need to keep private information where it's being accessed at. Currently, our storage resides in the east of the United States. As we evaluate more and more our user base, we will be setting up storage space in particular areas where users will benefit most from TagMyDoc. Depending on where the user resides when tagging a document, the document will be stored closest to the author of the document.

As this requires important technical development, we currently developing features that users will benefit the most out of TagMyDoc. Until then, setting up storage space appropriately is something we have been discussing actively and I can tell you right now, you will see this in the coming months.

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Documents FAQs

Is there advertising that accompanies the tag on a document?

Good question. We do not include anything else other than the tag and a small TagMyDoc logo under the tag. Simple as that.

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How do I reposition the tag on a document? It overlaps content.

Users who create an account have quite a few advantages over a visitor. They have more options for tagging documents such as: choosing the page where the tag will appear & selecting which corner the tag will be.

If you have created an account and you can't find the options to move the tag: log into your account and browse to your document. You should now see several tabs such as "Comments", "Settings", "Versions" & "Analytics". Browsing on the "Settings" tab, you will see options to move the tag.

Document's settings, including the options to move the tag.
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Why can’t I tag a document from my iOS browser?

Although you can't tag documents directly from iOS (iPhone, iPad & iPod) because of technical issues regarding those devices (Apple doesn't allow uploading files from a web page), you are still able to fully enjoy the TagMyDoc experience by scanning documents & browsing your documents on the TagMyDoc.com.

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How do I not include the tag when others scan my document?

In order to change this setting, navigate to your document. You should now see several tabs such as "Comments", "Settings", "Versions" & "Analytics". Browsing on the "Settings" tab, you will see the option to embed the tag on scanned documents or not.

Document's settings, including the "Embedded Tag" option.
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My Word document is not displayed correctly on my mobile device.

Word documents tend to show differently depending on the platform and the application that reads them. As they are sometimes not predictable, we strongly suggest to tag your documents in a PDF format as this formats works great on mobile devices.

If you tag your documents with TagMyDoc for Office, you will be presented with the option to tag your document in the original for or convert it to a PDF format before.

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Why do I see a web page instead of the document when I scan it?

Currently when scanning a document, you will be presented with the web page of said documents. It includes the option to view the document, follow the document, comment it or share it with your friends. We think it’s beneficial to get a glimpse of what you are scanning before your device downloads the document. For example, some users prefer to see the file size of a document before downloading it.

There is 2 ways to skip this web page and access the document directly. One option for yourself and one for your readers.

Premium Only Instant-Get is a setting for your readers that you can set on your documents so that when your readers are scanning the document, they will immediately see it–as the name implies.

The other method for yourself is done via your account options. Under the “Settings” tab, you will see an option to activate the auto-downloading of documents when scanning them.

The setting to enable auto-downloads of documents.
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How many times did my document get scanned?

We all love to see how our document is performing. That’s why we give you some basic statistics of your document’s download.

To view them, head to your document’s page. At the top, you will see how many views your document has.

The number of views on the Quick Start Guide.

To get a more detailed view of scans of your document, on the same page you will see an “Analytics” tab. Here, you can browse the downloads by months.

The Analytics tab available for the author's of documents.
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How do I delete my document?

To delete a document, you need to log into your account. Once done, you should see every document you tagged before in the document browser. Simply clicking options under the document (or right-click on it) will bring up a menu where you can delete your document.

Available when clicking "Options"

Your document will then physically deleted from our system and won't be available to anyone.

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TagMyDoc says that my document is password-protected. What should I do?

For the TagMyDoc platform to tag a document, we basically edit the document. When we open it in its "edit" form, it generates the QR code and then it places it on the document. To do that, we need to have the permission to open the document in its edit form. While most of the time the process goes fluidly, sometimes the document is password-protected as you described and thus, it is restricted from being edited. This is different from our "password-protected" feature available on TagMyDoc.com.

To make the document taggable by us, you need to remove the restrictions from the document before you upload it on tagmydoc.com.

For Microsoft Office 2007: Open your document. Once done, click the Office button positioned in the top left corner of the application and select "Prepare".

The "Prepare" option in Word 2007

For Microsoft Office 2010: Open your document. Once done, click the File tab positioned in the top left corner of the application and select "Info".

The "Info" option in Word 2010

For a PDF: Open your document in your PDF editing software. Locate security options of said document.

Once you locate document options found above, you will see several options that may restrict your document from being tagged such as:

  • Protected by a password;

  • Document is made read-only;

  • Both.

Save your document.

Now that the document is ready for TagMyDoc, you can simply re-tag it using TagMyDoc.com or the TagMyDoc for Office add-ins.

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What is a friendly URL?

A friendly URL is a different way to access the latest version of your documents offered by TagMyDoc. In addition to the tag on the document, you can choose a word associated with this document. Your readers can access the document by entering your special URL (www.tagmydoc.com/yourdocument). Now, readers will have direct access to the latest version of your document.

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Why can my friendly URL not be activated?

If you have trouble activating a friendly URL, it might be that you have chosen invalid characters. TagMyDoc only accepts numbers & letters. If all your characters are recognizable, it might be that the chosen friendly URL has already been used by another user. In that case, repeat the same operation with a different word. If the problem persists, don’t hesitate to contact us immediately and we will fix it promptly!

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Where do I have to go to use a friendly URL?

Simply enter the friendly URL appended to tagmydoc.com/friendlyurl in your navigation bar (replace friendlyurl by the combination of words the author gave you), then download the document in order to read it.

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Can I follow a document that I have accessed via an friendly URL?

Absolutely! You can follow a document no matter how you have accessed it. We actually highly recommend that you follow those documents so that you can enjoy all of TagMyDoc’s innovative features, with no fear that the author might cancel or not reactivate the friendly URL. Not only will you have access to all of the document’s new versions and other readers’ comments, you’ll be able to share the document with your friends and colleagues.

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I can’t access a document, why?

First, make sure you have entered your friendly URL with all the right characters. If you haven’t made any mistakes, the author might have either cancelled the friendly URL or may not have chosen to reactivate it. Unfortunately, in that case, there is no way to retrieve the document, unless you have the author’s email address. You can always try again later. Meanwhile, the author could have reactivated the friendly URL!

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Account FAQs

Where can I see my invoice for a transaction?

If you want your bill, you can go to your account page and under the Billing History panel, you will see every transaction made to your account. Simply click on an invoice to view it.

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How do I change my email address I registered with?

Currently, we do not support changing the email address for accounts. We will evaluate the technical aspects of this procedure and keep you inform on when you will be able to do the change from TagMyDoc.com.

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How do I delete my account?

You can delete your account at anytime by going to your account page (www.tagmydoc.com/my) and selecting "Settings". You will see "Delete Account" near the bottom.

The link to delete your account.
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Scanning FAQs

Is there a QR Code scanner for <phone>?

TagMyDoc has its own sister-app for scanning QR Codes: ScanMyDoc. A big advantage is that it’s tightly integrated with TagMyDoc. Currently, it is available on iOS and Android. For BlackBerry users, check out this great list of applications that does the job. For other phones that are a little bit older than modern ones, BeeTagg supports older phones as well.

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TagMyDoc for Office FAQs

Why would I use TagMyDoc for Office?

The add-ins are free of charge, and it allows users to tag a document directly from their favorite Office application.

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Does the TagMyDoc for Office work on Mac?

Unfortunately, due to some restrictions with Microsoft Office for Mac, extending the applications with add-ins is not supported. But, we are working hard on making tagging your documents easy whichever platform you use. For example, you can simply drag your documents onto the browser on TagMyDoc.com and the tagging process should start.

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Is TagMyDoc for Office supported by starter editions?

Microsoft Office Starter editions don’t support add-ins to be developed for those versions.

See: office.microsoft.com/en-us/starter-help/word-features-that-are-not-fully-supported-in-word-starter-HA010374498.aspx.

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My anti-virus is telling me that TagMyDoc for Office can contain a virus. Is it true?

We are currently investigating why some anti-viruses behave like that. While we are looking for a solution, we can assure you that the exe file is 100% safe from malware or viruses. It is not in our interest to install "malware" on user's computers. We're only providing users with these add-ins to help them make use of TagMyDoc at its fullest so users, like you, can enjoy the experience without any hassle.

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I cannot export to PDF. I can only keep the original format when tagging my document.

The PDF functionnality is available in an update for Microsoft Office. Simply go to your Windows Control Panel -> Windows Update and you should have updates for Microsoft Office which will enable the export to PDF option.

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